Perfection does not exist. I have over 14 years Restaurant Experience and a day will never go by without a mistake, a complaint, or a unsatisfied customer. However, my experience has also taught me that there is no reason to fret over this. It will not ruin your company or restaurant and it does not mean that you aren’t excelling.
I once worked for someone who was obsessed with perfection. He thought every dinner service should be absolutely perfect. If one thing was a miss, no matter how minor, there would be repercussions and hard hitting words dealt to staff. It bothered me so much. His obsession with perfection made him lose sight of any accomplishments. It limited his ability to celebrate his staff and managers for what they had done successfully.
I tried to explain that to him once. I told him that perfection is what we strive for, but perfection does not exist...needless to say, he didn’t like that very much.
But it lead me develop this notion further and discover that perfection is not the key to success - excellence is. Excellence should be the standard of how all situations are measured.
When it comes to the Restaurant Industry you are dealing with two of the most fussy things in the world....people and food. Mistakes are inevitable, so how the situation was handled should be what you’re interested in. And that is where excellence comes into play. When we are continuously excellent, regardless of the situation, we effectively create space for mistakes to be solved, and solved in an impressive manner.
I have implemented this way of thinking in my own restaurant. Excellence is what we value at the Caffeine Bar. It is our belief that if we are always giving excellent service, excellent products, and excellent experiences then when there is a an issue - which will happen, we are only human - the solid ground of excellence we stand upon helps tp quickly resolve them. I believe the Caffeine Bar’s focus on excellence prepares employees to handle imperfect situations and correct them without any harm to the client relationship.
Instead of having an unhealthy obsession with perfection, focus on excellence. Focus on developing excellent consumer relationships, excellent products, and giving excellent service. Ultimately, your ability to deliver excellence is what creates trust with clientele.
Perfection doesn’t exist but if you are continuously excellent, it removes the need for perfection entirely.